Are airlines responsible for lost items?
-
Yes—ITA Airways is responsible for checked luggage that goes missing.
How do I report a lost item on an ITA Airways flight?
To report a lost item on an ITA Airways flight, Visit the Lost & Found office located in the Arrivals area of Fiumicino airport. Staff there will assist with the report or call at +390685960020.
Can you recover lost items from an airplane?
Yes, you can recover lost items from an ITA Airways airplane, but it depends on a few factors: ✅ If ITA Crew or Cleaning Staff Found It: If your item was found on the aircraft (e.g. in the seat pocket, overhead bin, under seat), it will be: Catalogued and stored at the ITA Airways Lost & Found at Rome Fiumicino (FCO) (their hub), or at the arrival airport. Held for 20 days by ITA Airways. After that, it’s handed over to the airport’s Lost & Found department. 🚨 If Not Found Immediately: If no crew member or cleaning staff retrieved it before the next flight, chances of recovery drop. Airplanes get cleaned and turned around quickly, so items not found quickly can get lost between flights or even taken by others.
Existing Claim's
How much time will take to recover my lost item?
-
The time it takes to recover a lost item depends on several factors, including the airline, airport, location of loss (aircraft, terminal, gate, etc.), and how quickly you reported it.
General Timeframes:
Airline cabin or gate: 5 to 30 days, depending on how quickly the airline or airport staff finds and logs the item.
Airport terminal/security/customs: 7 to 90 days depending on airport lost & found policies.
If found: You may be contacted within 3–7 days.
If not found quickly: Search efforts may continue for up to 30 days.
How long does ITA Airways search for lost items?
- ITA Airways will actively search for your checked baggage for up to 45 days after your Property Irregularity Report (P.I.R.) has been filed. If your luggage hasn't been located or returned within that 45‑day window, it is officially considered permanently lost.
