Kenya Airways

How do I report a lost item on an Kenya Airways flight?

To report a lost item on a Kenya Airways flight, Lost & Found office at the arrival airport or call at +254734104747.

Can you recover lost items from an airplane?

Yes, you can recover lost items from a Kenya Airways airplane, but success depends on how quickly you report the loss and where the item was lost (onboard, gate, or airport).

Existing Claim's

Item Details	Date	Time
Android Phone	Mar, 03, 2025	08:03
Wallet Men	Feb, 02, 2025	15:02
Luggage	Feb, 02, 2025	12:02
A men’s medium black Northface winter coat.	Feb, 02, 2025	15:02
Engagement Ring	Feb, 02, 2025	15:02

Are airlines responsible for lost items?

Yes, Kenya Airways is responsible for lost items, but with limitations depending on the type of item, how it was lost (checked baggage vs. cabin), and the applicable international regulations.

How much time will take to recover my lost item?

If you’ve lost an item with Kenya Airways, here’s how long the recovery process typically takes—and what you can expect: ⏱️ Expected Time to Recover Lost Baggage 1. Within 24–72 Hours Most delayed bags are located and returned within about 1 to 3 days. Kenya Airways aims to locate and reunite 75–85% of delayed baggage within 10 days, with many cases resolved much sooner 2. Up to About 3–10 Days The airline’s internal target is an 85% reunification rate over 10 days Real-world passenger experiences vary widely: reports range from 2 to 5 days, and occasionally up to 8 days or more before delivery. 3. Beyond 10 Days If your bag remains unlocated after 10 days, it’s considered delayed—not officially lost yet, but the chances of recovery diminish after this point. After 21 days, the baggage is typically declared officially lost under Montreal Convention rules. 4. Holding Period Before Disposal Unclaimed items are stored and often opened at 3 days if no owner is identified, to check for clues of ownership. They’re held up to 3 months, after which Kenya Airways transfers unclaimed items to customs for disposal.

How long does Kenya Airways search for lost items?

Kenya Airways actively tracks and searches for misplaced or lost baggage, with the following timelines and policies: 🔍 Search & Retention Timeline Aim to reunify within 10 days: Kenya Airways targets an 85% success rate of returning delayed bags to their owners within 10 days—sometimes lower, around 75%–79% in practice. Delayed → Lost: If bags aren’t located or delivered within a few days, they’re classified as delayed. You usually need to file a written claim within 21 days after arrival, or earlier in some cases (e.g., after 5 days). Final disposal after 3 months: When bags go completely unclaimed—including after being opened for identification—they’re retained for three months, after which they’re handed over to customs to dispose of or process them further.

The most common locations where items are lost during a flight

Item Lost

Airlines:

Name : Kenya Airways

Address : Airport North Road (Embakasi), P.O. Box 19002–00501, Nairobi, Kenya

Phone number : +254734104747

Opening hours : Mon–Fri, ~9 AM to 6 PM

website : www.kenya-airways.com

Kenya Airways lost and found

How do I report a lost item on an Kenya Airways flight?

Can you recover lost items from an airplane?

Existing Claim's

Are airlines responsible for lost items?

How much time will take to recover my lost item?

How long does Kenya Airways search for lost items?

The most common locations where items are lost during a flight

File online claim

Contact information

Lost Personal Items

Lost Electronics

Lost Accessories

Lost Clothing