Are airlines responsible for lost items?
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Yes, Porter Airlines is responsible for lost items when they occur in their care.
How do I report a lost item on an Porter Airlines flight?
If you've lost an item on a Porter Airlines flight, here’s what to do: ✈️ 1. At the airport (checked baggage missing or item lost onboard) If checked baggage is missing at arrival, report it within 4 hours of landing to Porter airport staff. They'll help you submit a WorldTracer baggage tracking report on the spot and provide a reference number You’ll receive a Delayed Baggage Report (reference number) and updates via Porter’s system. 📱 2. After leaving the airport If you're no longer at the airport, you have up to 5 days after arrival to file a report in writing or online via Porter’s baggage tracking system. 3. Share AirTag or Find My location (if used) Porter now supports Apple’s Share Item Location feature. If you used an AirTag or other Find My accessory in your baggage, you can securely share the link with Porter to help track your missing items. The feature expires automatically after 7 days once you're reunited with your bag.
Can you recover lost items from an airplane?
Yes, we can recover lost items from a Porter Airlines airplane.
Existing Claim's
How much time will take to recover my lost item?
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Porter begins searching for your item once you submit a lost item report via email or phone, including flight details and a description. If the item was lost on the aircraft, expect the initial processing to start within 24–48 hours, similar to bag recovery timelines at most airlines.
How long does Porter Airlines search for lost items?
- Porter Airlines’ official Lost and Found policy states: They will assist in locating your lost item, but are not responsible for its loss. Any item not claimed within 14 days will be donated (so Porter retains found items for up to 14 days).
