Are airlines responsible for lost items?
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Yes, Royal Brunei Airlines is responsible for lost items, , but their level of responsibility depends on:
1. Checked Baggage
Royal Brunei Airlines is responsible for checked baggage under the Montreal Convention (an international treaty for air travel rights).
2. Cabin/Carry-on Baggage
Airlines have limited responsibility for carry-on items, especially if:
The loss is due to your own negligence.
The item wasn’t under airline control (e.g., left in the terminal or gate area).
However, if a crew member took possession of your carry-on or asked you to stow it somewhere (e.g., for safety reasons), and it was lost due to airline mishandling, they may be held responsible.
📄 3. Valuables and Exclusions
Like most airlines, Royal Brunei does not cover:
Cash
Jewelry
Laptops/electronics
Passports or personal documents
These should always be kept in your hand baggage and declared if valuable.
