Are airlines responsible for lost items?
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Yes, South African Airways (SAA) can be held partially responsible for lost items, depending on the type of item, how it was lost, and where it was lost.
How do I report a lost item on an South African Airways flight?
To report a lost item on a South African Airways (SAA) flight, Contact the Lost & Found Office at the Arrival Airport at +27 11 978 3733.
Can you recover lost items from an airplane?
Yes, you can recover lost items from a South African Airways (SAA) airplane — but only if you act quickly and follow the proper steps.
Existing Claim's
How much time will take to recover my lost item?
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How Long Does SAA Search for Lost Items?
Storage Duration
Found items are generally held for 30 to 90 days, depending on the airport’s policy. At O.R. Tambo, the Lost Property office operates 24/7, and items are stored for up to this timeframe while SAA and airport staff attempt to locate the owner
Reporting Deadline
You must report the loss immediately or within 7 days of your arrival. After filing, expect SAA and airport teams to work on recovery and owner notification using the data you provided (e.g., contact info, item description).
Resolution & Compensation
If it’s checked baggage lost or delayed, they typically take up to 21 working days to resolve the claim and issue compensation (if applicable) under the Montreal Convention.
How long does South African Airways search for lost items?
- South African Airways (SAA) typically collaborates with airport Lost & Found departments, most notably at O.R. Tambo International Airport in Johannesburg, to handle items found on flights.
