If you lost an item during a StarFlyer (SFJ) flight—whether onboard, at the gate, or in the cabin, Report to the StarFlyer customer desk or airport airline counter before leaving the terminal.
Yes — even though StarFlyer (SFJ) does not operate a general public lost-and-found system in the same way that Japan Airlines (JAL) does, if you lost something inside a StarFlyer aircraft, crew members are likely to have collected any found items and turned them over to the airline’s lost‑and‑found. Staff will then attempt to locate and return them once your report is filed.
