Are airlines responsible for lost items?
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Sun Country Airlines can be held responsible for lost, delayed, or damaged baggage under international and U.S. law—though there are important limits and conditions.
How do I report a lost item on a Sun Country Airlines flight?
To report a lost item on a Sun Country Airlines flight, Visit the lost and found office or call at (651)905‑2737.
Can you recover lost items from an airplane?
Yes — Sun Country Airlines does have a process for recovering items you lost onboard or during travel.
Existing Claim's
How much time will take to recover my lost item?
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If you’ve lost an item with Sun Country Airlines (for example, something left on board or a checked bag), here’s what you can expect:
🛫 Report and Searching Timeline
Same day: File a lost item report via Sun Country’s help center or the NetTracer “Items Left Onboard” form immediately after realizing the item is missing.
Search period: The system actively searches for the item for about 30 days after filing your report. At the end of that period, you’ll typically receive a notification if no match has been found.
How long does Sun Country Airlines search for lost items?
- Sun Country Airlines themselves don’t explicitly state a maximum timeframe they will search for lost items on their website. However, based on both user experiences and airport policies for Sun Country-operated flights, here's what we know: 🧳 Report & Search Timeline Passengers typically report lost items via Sun Country’s Items Left Onboard form, powered by the NetTracer system. A Reddit user shared that after filing a report the same day, the item status remained “searching” for about a week. The airline located the item just under one month later—a few days shy of 30 days—and sent a “Lost Item Found” notification.
