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How do I report a lost item on an SunExpress Airlines flight?

To report a lost item on an SunExpress Airlines flight, Visit the lost and found office or call at +904440797.

Can you recover lost items from an airplane?

Go to the SunExpress Lost & Found or the arrival-hall counter. File a Property Irregularity Report (PIR)—this is essential. You’ll receive a PIR number used for tracking your luggage.

Existing Claim's

Item Details Date Time
Android Phone Mar, 03, 2025 08:03
Wallet Men Feb, 02, 2025 15:02
Luggage Feb, 02, 2025 12:02
A men’s medium black Northface winter coat. Feb, 02, 2025 15:02
Engagement Ring Feb, 02, 2025 15:02

Are airlines responsible for lost items?

    Yes, SunExpress Airlines is responsible (i.e., legally liable) for lost, delayed, or damaged baggage on international flights, under the rules established by the Montreal Convention—the international treaty governing airline liability for mishandled luggage.
sun-express airlines

How much time will take to recover my lost item?

    SunExpress typically follows the standard international airline procedures for recovering lost baggage, based on the Montreal Convention, and has set internal timelines for various stages of tracing and escalation. Here's how long things generally take: ⏱️ Recovery Timeline Summary 1. Immediate response – up to 24 hours Once you file a Property Irregularity Report (PIR) at the airport (or within 48 hours after arrival), SunExpress begins primary tracking via the WorldTracer system. Most bags are located and returned within 24 hours of filing a PIR. 2. Secondary tracing – days 2 to 5 If your bag isn’t delivered within 5 days, SunExpress asks you to complete a detailed content list via their contact form to aid secondary tracing. 3. Official lost declaration – after 21 days Baggage is officially considered lost if not delivered within 21 days. At that point, you can file a compensation claim under Montreal/Warsaw conventions. 4. Longest tracking window Technically, secondary tracing and matching efforts continue for up to 100 days in the WorldTracer system.

How long does SunExpress Airlines search for lost items?

  • SunExpress Airlines typically begins tracing a missing baggage claim immediately after you file a Property Irregularity Report (PIR) at the airport or within 48 hours after arrival Here’s how the timeline generally works: 🧳 Timeline for Lost or Delayed Baggage Within 24 hours: Most missing baggage is located and returned to the owner within this timeframe. If not found by 5 days: SunExpress advises you to submit additional details through their Contact Form, including a list of contents to help locate your bag. After 21 days: If the baggage remains undelivered, it is officially considered lost, triggering eligibility for a compensation claim under the Montreal Convention.
sun-express airlines

The most common locations where items are lost during a flight

  • Seat Pocket

  • Armrest

  • Washroom

  • Table tray

  • Overhead compartments

File online claim

Contact information

Name : SunExpress Airlines

Address : Yenigöl District, Nergiz St. No.84, SunExpress Plaza, Muratpaşa, Antalya 07230, Türkiye

Phone number : +904440797

Opening hours : Available 24 hours a day, every day

website : https://www.sunexpress.com

Lost Personal Items

  • Keys

  • ID

  • Passport

  • Wallet

  • Documents

  • Badge

  • Licence

Lost Electronics

  • Phone

  • Tablet

  • Device charger

  • Camera

  • Laptop

  • Headphones

Lost Accessories

  • Purse

  • Bag

  • Backpack

  • Sunglasses

  • Eyeglasses

  • Jewellery

Lost Clothing

  • Gloves

  • Cap

  • Hat

  • Hat

  • Sweater

  • Coat

  • Vest